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Customer Service

How Can We Help You?

  • What payment methods do you accept?
    • We accept Visa, MasterCard, PayPal, and iDEAL as payment methods. The available options may vary by country.

  • When will my payment be processed?
    • Payments are processed immediately upon placing the order. You will receive a payment confirmation via email once the transaction is complete.

  • Are my payment details securely stored?
    • Yes, we take the security of your data seriously. All payment transactions are encrypted and processed securely.

  • Can I pay for my order later?
    • Unfortunately, we do not currently offer an option for paying after the order is placed. All orders must be paid in advance.
  • Where do you ship to?
    • We ship worldwide. Please note that there may be import duties and taxes applicable to orders outside the EU.

  • What are the shipping costs?
    • Shipping costs vary based on your location and the selected shipping option. The exact costs will be displayed during the checkout process.

  • How can I track the status of my order?
    • Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.

  • Do you offer express shipping?
    • No, we do not offer express shipping options.
  • How can I return an item?
    • You can submit a return request through our contact page. We will provide you with the necessary information for the return process.

  • What is the return policy?
    • You can return items within 14 days of receipt. Ensure that the products are in unused and original condition.

  • Are shipping costs reimbursed for returns?
    • Shipping costs are not reimbursed unless there is an error on our part or the product is defective upon receipt.

  • How long does it take for my return to be processed?
    • After receiving the returned item, we aim to process the refund within 10 working days.
  • How do you ensure the quality of your products?
    • We strive for high-quality materials and production processes. Our products undergo careful inspection before being shipped.

  • What should I do if I receive a defective product?
    • Immediately contact us via our contact page, and we will resolve the issue as quickly as possible.
  • How should I maintain my products?
    • Refer to the product care instructions displayed on the clothing label. These instructions vary by product type and material.

  • Can you provide tips for prolonging the lifespan of my product?
    • Yes, we are happy to offer product care tips to extend the lifespan of your purchase. This information may vary based on the type of product you have bought.

  • Do you offer clothing repairs?
    • Currently, we do not provide repair services, but contact us if you encounter issues with your product, and we will do our best to offer a suitable solution.