How Can We Help You?

payments

What payment methods do you accept?
- We accept Visa, MasterCard, PayPal, and iDEAL as payment methods. The available options may vary by country.
When will my payment be processed?
- Payments are processed immediately upon placing the order. You will receive a payment confirmation via email once the transaction is complete.
Are my payment details securely stored?
- Yes, we take the security of your data seriously. All payment transactions are encrypted and processed securely.
Can I pay for my order later?
- Unfortunately, we do not currently offer an option for paying after the order is placed. All orders must be paid in advance.

shipping

Where do you ship to?
- We ship worldwide. Please note that there may be import duties and taxes applicable to orders outside the EU.
What are the shipping costs?
- Shipping costs vary based on your location and the selected shipping option. The exact costs will be displayed during the checkout process.
How can I track the status of my order?
- Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.
Do you offer express shipping?
- No, we do not offer express shipping options.

returns

How can I return an item?
- You can submit a return request through our contact page. We will provide you with the necessary information for the return process.
What is the return policy?
- You can return items within 14 days of receipt. Ensure that the products are in unused and original condition.
Are shipping costs reimbursed for returns?
- Shipping costs are not reimbursed unless there is an error on our part or the product is defective upon receipt.
How long does it take for my return to be processed?
- After receiving the returned item, we aim to process the refund within 10 working days.

Quality & Safety

How do you ensure the quality of your products?
- We strive for high-quality materials and production processes. Our products undergo careful inspection before being shipped.
What should I do if I receive a defective product?
- Immediately contact us via our contact page, and we will resolve the issue as quickly as possible.

Product Care

How should I maintain my products?
- Refer to the product care instructions displayed on the clothing label. These instructions vary by product type and material.
Can you provide tips for prolonging the lifespan of my product?
- Yes, we are happy to offer product care tips to extend the lifespan of your purchase. This information may vary based on the type of product you have bought.
Do you offer clothing repairs?
- Currently, we do not provide repair services, but contact us if you encounter issues with your product, and we will do our best to offer a suitable solution.